Landlord Law Members Transfer FAQ

The Landlord Law online service has moved from to this site  All existing Landlord Law members will need to sign up again here.  Below are some answers to your questions.

If you have any other questions which are not answered here, please ask them via the contact form.

Some of the links we sent out earlier are no longer working.  If you get an empty basket when clicking the link in your transfer email can you please contact us for the new link.  Thanks
If you are unable to open up the sections below click here.

The software that runs our old site was getting outdated and we can provide a better service on this new site. 

For example, the forum software is much better and we will be able to integrate some of our other products and services (such as the kits and online courses) 

Eventually, but we are leaving it online for the time being for members who have not yet transferred.

It won’t. This new Landlord Law site is a completely new build and works in a different way.  You need to sign up again and set a new login.

The login for the old site won’t work in the same way that you can’t use the keys for your old house to open the front door of a new and different house.

Existing members will remain a member of the old site until they transfer.  After you have signed up to the new site, you will be given access to the old website for up to six months to allow you to download any documents stored there.

However, we are not accepting any new members on the old site.  New Landlord Law members can only join the new service.

No.  As an existing Landlord Law member, you will be entitled to a preferential rate. 

We will notify you of this via email at the email address we have for you and send you sign-up links for the special ‘legacy’ membership type you qualify for.

You should have already heard from us!

If you cannot trace having received your ‘Transfer Email’ please contact us at [email protected] or use the contact form here.

You can continue as a monthly member of the old site for the time being.

However, you will need to transfer over at some time and we suggest this is done sooner rather than later.

In your transfer email, we will give the date when your next payment is due.  We suggest you sign up to the new site on or about that date, or the renewal date next month if you don’t get around to it in time this month.

All monthly members of the old site will be given the option to either

  • Transfer over as a monthly Business level member at the same rate you are paying now, or
  • Upgrade to an annual Business Level member at the same rate applicable at the time you joined (which will be a saving for you)

This is a one time offer though.  If you elect to transfer as a monthly member you will not be able to take advantage of the lower annual rate later.

If you had +plus membership on the old Landlord Law site, you will transfer over as a Business Level member.

If you are one of our longstanding ‘original’ members who have an annual ‘standard’ membership on the old site, you can either continue at that rate and get a ‘Basic Level’ membership, or you can upgrade to Business Level membership at a preferential rate.  

You will be given more information in your ‘transfer email’ and provided with links to join as a ‘legacy member’.  

Yes.  Please refer to your transfer email or if you can’t find it, let us know via our contact form and we will re-send it.

Once you have transferred and your payment is received we will also arrange to refund a proportionate part of your old Landlord Law membership fee if appropriate.

Ideally, we will be able to make a partial refund off your last payment.  However, if your payment was made a while ago the system may not allow this.  Or you may have paid by BACS where we cannot do this.

In which case we will refund in one of the following ways:

  • Make a payment to you via pay pal (you will need to let us know your pay pal email)
  • Provide you with a Landlord Law coupon which you can offset against future purchases (if you agree to this it will be for slightly more than your refund figure).
  • Do a BACS transfer – you will need to let us have your sort code and account number and the name of the accounr.

Note however that we prefer to avoid payment by cheque.

If it is possible for us to do a refund via the system we will just do this and let you know.  Otherwise, we will email you and ask you which option you prefer.

For this version of Landlord Law, we require everyone to sign up via the online system.  This allows us to keep better records and provide you with a downloadable pdf VAT receipt – which will be available via your My Account area.

We are asking our transfer members also to sign up to a direct debit arrangement via the GoCardless service.  This will eliminate problems we have had in the past with payments failing due to credit card changes.  

Your preferential transfer rates are conditional upon this.

Should you wish to cancel your membership at any time, it is easy to cancel the GoCardless payment arrangement.

Most of the preferential rates are only available for existing members of our old site.

However, we may consider allowing you a preferential signup rate if you have been a member for at least three consecutive years in the period 2013 – 2018.

If you think you qualify, please contact us giving us

  • Your name
  • The email  which was associated with your past membership and
  • The dates of your past membership.

and we will get back to you and let you know.

I am afraid not. 

Can you please cancel your standing order asap. 

As discussed above, we require all members to pay via our online system.

I am afraid we will no longer invoice members.  However, you will be able to download a VAT receipt after payment which should satisfy your accounts department.

First please check your spam folder.  If the email is not there, please contact us using our contact form and we will get back to you.

It may be that you have changed your email address and not told us, in which case your transfer email will have gone to your old email address.

No, this is not possible.  Although the document generator system, from the user’s point of view, works in a similar way, it is in fact very different.  

So if you want to re-issue a tenancy agreement you will need to create it again on this site.  After that however, it will remain available for you to re-use in the same way as the documents on the old site were.

After you have signed up to the new Landlord Law you will be given up to six months access to the old Landlord Law (provided you remain a member of the new site) to allow you to download the documents stored there.

We will ask you to complete a ‘transfer form’ which will give us some feedback and where you can tell us how long you will need access to the old website.

You will be eligible for one of our ‘Teams’ memberships at your old rate.  We will contact you about this a few weeks before your current membership ends.

If you want to move over before this,  contact us.

Click the menu button below to see some open access and  system pages

Tessa's Information Webinar

Logged in Landlord Law members (on the old site) can watch it here