These terms and conditions relate to the various services provided by us, Landlord Law Services Ltd.
There are some general terms and conditions which apply to all of our products and services. These appear first. We then have the separate terms and conditions for our different products and services, starting with Landlord Law.
There are also separate terms and conditions for the advice services provided by third parties. These are located elsewhere on the site but we provide a link to them from the index below.
Please now select one of the following or just scroll down:
1.1. Landlord Law Services Ltd is a company registered in England & Wales, No. 08153069. The registered office address is 148 Unthank Road, Norwich NR2 2RS. The telephone number is 01603 763096. The main contact email address is contact @ landlordlaw.co.uk.
1.2 In these terms and conditions, Landlord Law Services Ltd is referred to as ‘we’ or ‘us’. The customer is referred to as ‘you’ or ‘your’.
1.3. These terms and conditions do not affect your statutory rights. If you are contracting with us as a consumer, the Consumer Rights Act 2015 (and any other relevant consumer legislation) will also apply.
1.4 The content on Landlord Law relates to residential landlord and tenant law in England and Wales UK. The site is not intended for anyone who is a landlord, tenant, tenant, or advisor in another jurisdiction.
2.1. When you purchase a product or service from us this will set up an account in our system. Your login will be your email and your password – you can re-set your password, if you forget it, via the ‘lost your password’ link on the login screen.
2.2. You will be able to log in at any time to view past payments and products purchased by you and view and download pdf VAT receipts.
How we contact you
2.3. The contact email we use for you will be the email address provided by you when you register your account.
2.4. It is your responsibility to ensure that the email address registered to your account is updated if your email changes for any reason. For example, so we can warn you if a payment is due to be made by you under any recurring payments arrangements.
2.5. ‘System’ emails regarding your payments and services purchased are sent via the Landlord Law Services website system.
2.6. Information emails are sent to you via our Infusionsoft customer relationship management system. If you change your contact email address on the Landlord Law Services website you should notify us so we can amend your email on the Infusionsoft system.
2.7. Note that sometimes if you have signed up for information products using multiple email addresses you may receive duplicate mailings from our Infusionsoft system. If this happens, please notify us stating which is your preferred email address so we can consolidate the entries.
2.8. We will normally contact you by email. However, if we have your address we may also sometimes send postal mailings. If we have your telephone number we may also contact you by telephone – for example (but not limited to) issues regarding your Landlord Law membership or changes in the arrangements for an event
How you can contact us
2.9. You can contact us:
It is generally best to contact us either by the contact form or by the Green Button support service.
3.1. Under the Data Protection legislation, we are a data controller as we hold data about our customers and contacts. We are registered with the Information Commissioner’s Office.
3.2. As set out in section 2 above and also as described on our Privacy page, we may hold your contact information and contact you via the Landlord Law Services site system and also via our Infusionsoft customer relationship management system.
3.3. Mailings sent to you via the Landlord Law Services system are sent to you as a customer. This is a lawful basis for processing your data (ie contacting you) and does not require your consent. For this reason, you cannot unsubscribe from the system mailings.
3.4. Mailings sent to you via our Infusionsoft system include information mailings about purchases and also general information mailings including news updates and mailings about our products and services. You can unsubscribe from these mailings if you wish and you will find information towards the bottom of the emails telling you how you can do this.
3.5. Be aware that if you click the main unsubscribe link in our information emails you will not receive any further information emails from our Infusionsoft system about your service or receive the weekly bulletin. If you suspect this has happened by mistake and wish to continue receiving mailings, contact us and ask for the unsubscription to be reversed.
3.6. You consent to our keeping and using personal information provided by you for our own purposes, for example for contacting you with details of information which we believe may be of interest to you, and for compiling statistics for our records. Save as set out below, we will not pass any information we hold about you to any organisation outside Landlord Law Services without your consent unless we are obliged to do so by law.
3.7. We reserve the right to disclose your details in the to any government or police officer who holds the necessary authority
3.8. Your information may also be accessible by any contractors who may be employed by us to carry out maintenance or upgrade work on the Landlord Law Services site by reason of the work that they will be doing
3.9. Under the Data Protection legislation, you may request details of personal information we hold about you. Please send any such requests to us using the contact information given in section 2 above. If you believe that any information we hold about you is incorrect or incomplete, please let us know and we will amend our records.
NB Find out more about how we deal with your data on our Privacy page.
Note: It is the responsibility of Landlord Law members using our Document Generator Service, as data controllers, to ensure that you comply with all relevant data protection legislation. In particular, you will need to be registered with the Information Commissioners Office under the Data Protection Act 1998. Further information can be found on the Information Commissioners website at www.ico.org.uk.
4.1. Payment for all services should be made in advance via our online payments system. This currently accepts payments via pay pal, credit card and (for some items) direct debit.
4.5. Save as set out in the separate service terms and conditions below, we only accept payment via our online payments system. For example, we do not accept payment by BACS, cheque or cash. The reason for this is that the online payment system is connected to our record keeping system which also provides information to you about your purchases in your ‘my account’ area.
4.6. You will normally be emailed a VAT receipt upon payment and your receipts can also be downloaded from your ‘My Account’ area.
4.7. If you are contracting as a consumer, provided you contact us within 30 days of payment, you can cancel your purchase and claim a full refund, subject to any lawful deductions we may be entitled to make as set out in the terms regarding our individual services below. This clause is in addition to and does not affect your statutory rights. See also the terms and conditions regarding your cancellation rights for the various products, services and events below.
4.8. Refunds will be paid to you where possible within 14 days of receipt of your cancellation notice and will normally be made in the same manner as payment was made to us. So if payment was made via pay pal, your refund will also be paid to you via pay pal.
4.9. We reserve the right to increase the price of any of our products, services or events, but this will not affect customers who have already booked and paid for any product, service or event.
5.1 There are three ways that our system will give discounts on products or events:
5.2. Our terms and conditions for money off vouchers / coupons are as follows:
5.2.1. A voucher/coupon can only be used once per person or organisation
5.2.2. They cannot be used in conjunction with any other voucher or coupon discount
5.2.3. They cannot be used for an item which is being sold at a ‘sale price’
5.2.4. Coupons and sale prices are only available when purchasing a product or service online.
5.2.5. They will also be subject to any special terms and conditions applicable to that particular voucher/coupon. For example, there may be a time deadline after which they cannot be used.
5.2.6. It is your responsibility to apply the correct coupon during the online purchase process, or (where an automatic discount applies) to purchase only when you are properly logged in. Although we may agree, at our discretion, to refund the difference if this was not done due to a genuine mistake or misunderstanding.
5.2.6. Money off vouchers/coupons are only sold or provided at our discretion. In most cases, there will be no voucher / coupon available and the full price will be payable.
5.2.7. Automatic discounts applied to logged in members’ bookings for training events or the Conference where these are purchased during the first month of membership, will be cancelled if you cancel your membership and claim a refund during that time – and you will be required to pay the difference prior to the event taking place.
5.3. The Landlord Law Points System
5.3.1 Landlord Law points are awarded to members when they join Landlord Law and in various circumstances as set out on the Points Information page.
5.3.2. Points can be used towards the cost of certain Landlord Law products and services
5.3.3. Only current logged in Landlord Law members can use the points system
5.3.4. The points awarded and the circumstances under which they are awarded are in our absolute discretion
5.3.5. The products and services which can be purchased with points and the points required for purchase are also in our absolute discretion
5.3.6. All points will be lost and irrecoverable if a membership lapses and the member does not re-join within 42 days
6.1. It is your responsibility to ensure that your computer equipment and software are capable of receiving and using any online Landlord Law Services products or services (for example the Landlord Law membership service or any online training courses) which you have purchased. We cannot be responsible for any problems you may encounter using the system.
6.2. Due to the nature of interactive Internet services, we cannot guarantee that your use of the Landlord Law Service will be free from interruption or errors.
6.3. We will not be responsible for any failure to provide online services if this failure is due to ‘force majeure’. This means events beyond our the control such as (but not limited to): war (declared or undeclared), acts of God, terrorism, earthquake, accident, explosion, fire, flood, civil commotion, abnormal weather conditions, acts of government or other agencies, industrial disputes, and non availability of material.
6.4. You confirm that you have taken all reasonable precautions to make sure that any data you submit to our website is true and accurate and free from viruses or anything else which may have a contaminating or destructive effect the Website or any other technology owned or operated by us.
6.5. We assume no responsibility or liability for the content or services of any other websites linked to or from the Landlord Law Services website.
6.6. We reserve the right to change, modify, substitute, suspend or remove without notice any information or service on our websites from time to time. If a change relates to a service you have paid for, then, if the change is a material one which affects the value and usefulness of the service to you, you will be entitled to a refund of a proportional part of the fee you have paid.
7.1. You acknowledge that the ownership and legal title and all intellectual property rights for all material on the Landlord Law Services site are either vested in us or are as described in the individual document or article.
7.2. You agree that you will not alter or remove from any Landlord Law Services material, any copyright information or Landlord Law Services logo or any other identification or information regarding the authorship of any part of the Landlord Law Services service.
7.3. The information and files on the Landlord Law Services website, for example, (but not limited to) items in the Landlord Law Membership site or in any online course, are for your personal use only. Reproduction and publication of any material on the Landlord Law Services website to third parties can only be done with our permission. If permission is granted this will be on the basis that you acknowledge the authorship of the material concerned. For the avoidance of doubt, we confirm that this clause does not affect your right, during your period of access to the relevant service, to use the material provided for its normal purpose, and/or to download and listen to any documentation or audio material, provided your purchase allows you access.
8.1 If you are seeking support for technical issues such as login problems, problems accessing or downloading content, and other issues relating to the use of any of the Landlord Law services – you should use the online ‘green button’ support service. This works as follows:
8.1.1. There is a green support button at the bottom right of most pages on the Landlord Law Services site
8.1.2. If you click this and type in a word relating to your issue, the service will suggest a support article
8.2.3. If this does not help you will also find a link to send a support message.
8.2. We will aim to respond to support messages within two business days (ie Monday to Friday excluding bank holidays).
Advice (including legal advice)
8.3. If you require legal or other help and guidance on landlord and tenant issues:
8.3.1. Landlord Law members can ask a ‘quick question’ on the members’ forum area (see further on this in the Landlord Law members terms below).
8.3.2 You can use one of the paid advice services which you will find listed on our Services page.
Save as set out above Landlord Law Services staff cannot provide advice and guidance for anything other than the use of our site and services.
9.1. If you wish to make a complaint about any of the Landlord Law Services you should contact us and tell us what your complaint is about using the contact form on the Contact Us page.
9.2. We will endeavour to respond to your complaint within 2 working days (ie Monday to Friday, excluding bank holidays and weekends).
9.3. If your complaint is not resolved to your satisfaction, note that we are a member of the Property Redress Scheme and you can submit your complaint to them for redress. You will find full details on how to do this on the Property Redress Scheme website.
9.4. We will always try to ensure that all material on the Landlord Law Services site is as accurate and valid as we can make it. However, you should note that content is for general information only and we cannot guarantee that the information and advice given will always apply to a specific situation, or that the documents and forms provided (for example as part of the Landlord Law service) will always be the most suitable for your particular situation. The use you make of the information and services provided on site is your responsibility and we cannot accept liability for any problems resulting from your use of the Landlord Law Services site.
9.5. Likewise, any comments made or guidance given on the Landlord Law members forum or in any comments sections (for example in online courses) should not be taken to be a complete answer, as they can only be based on the information given by you in your post or comment, which may not contain all material facts. Any comments or suggestions provided by us or any other Landlord Law members in the Landlord Law members forum should not, therefore, be relied upon as a substitute for legal advice from a qualified lawyer regarding any actual legal issue or dispute
9.6. Subject to any statutory rights you may have, any claim against Landlord Law Services in respect of any of our products, services or events, must be made within two years of purchase and any damages payable by us will be limited to a refund of the fee paid for the relevant product, service or event.
10.1. We reserve the right to amend these terms and conditions from time to time, and you will be notified of any changes either via email or via the Landlord Law Weekly Bulletin.
10.2. You will then bound by the new terms and conditions unless you contact us within seven days of the date of the email or Landlord Law bulletin, requesting us to cancel your service. You will then be entitled to a refund of a proportionate part of the fee paid.
10.3. Note if we have specifically agreed with you a variation to these terms and conditions, then this variation will continue to apply to the relevant product or service after amendment of our standard terms and conditions.
11.1. Save as set out in section 10.3 above, you agree that these terms and conditions replace any previous terms and conditions which may have been agreed between us.
11.2.. Your agreement with us and these terms and conditions shall be subject to and governed by the law of England and Wales.
Please see our terms and conditions below for Landlord Law membership and for using the Landlord Law membership content (referred to for convenience as ‘the Landlord Law site’ and ‘the Landlord Law Service’).
12.1. The Landlord Law Service consists of written information and legal material relating to private residential landlord and tenant related law and practice, e.g.news; documents, letters, and forms; FAQ (ie answers to questions asked by members and other visitors to the site); audio files in mp3 format; video and other multimedia content; and other services with particular relevance to the needs of private residential landlords, tenants, and their advisors
12.2. People who have subscribed to Landlord Law are known as ‘members’.
12.3. New services will be added from time to time, and existing material amended, updated, and occasionally deleted (for example if it is rendered redundant by changes in legislation or if there proves to be little demand for it among members).
12.4. Members will also receive from time to time a news bulletin, usually at weekly intervals, which will normally include landlord and tenant law updates, details of new services and features on the site, and other information relating to residential landlord and tenant law and practice. You can unsubscribe from this at any time.
13.1. If you join as an individual member your membership will be one of the following:
Basic Level Membership
13.2. This includes access to the following:
Business Level Membership
13.3. This includes, in addition to the Basic Level content, access to the following:
14.1. You become a member of Landlord Law by applying online and paying the relevant membership fee for the type of membership you require (your membership type) and the period of time you wish to subscribe (your membership period).
14.2. Membership is personal to you and non-transferable
14.3. Individual membership can only be in the name of one person. If two or more names are put on the application form, then the membership will be amended so to put the membership in the name of the first person named only.
14.4. Only ‘individuals’ or living persons are eligible for individual membership. If we see that the membership has been applied for in the name of a company or business, then your membership will be suspended until you inform us of the name of the individual member.
14.5. Membership is conditional upon payment having been made in advance for the correct fee at the time of joining for the membership type you require. Individual memberships are only available via our online process.
Once payment is complete
14.6. You will be automatically logged into the Landlord Law membership site, and you will be sent a number of welcome emails with guidance on logging in and using the service.
14.7. If for any reason the welcome emails are not received by you, you should check your email’s spam folder and ensure that your email system is configured to receive emails from us. If you have still not received this information then contact us via the green button support service and ask for assistance. (If you contact us by telephone we will ask you to confirm your request via email)
Important – the recurring payments:
14.8. When you apply and pay for a Landlord Law membership subscription this will set up a recurring payment arrangement. This can be cancelled by you at any time. To request cancellation contact us via the Green Button support service.
14.9. If the recurring payment is not cancelled you will normally receive a notification from the Landlord Law Services system seven days before the next payment is due to be taken. If you do not wish to continue you will be able to cancel the recurring payment at that time and cancel your membership.
15.1 Team membership is intended for situations where several people from the same organisation wish to have Landlord Law membership.
15.1 Team membership consists of a Team Leader (who should be a senior member of the organisation) and a specified number of Team Members. The number of permitted Team Members is limited by the type of Team Membership purchased.
15.3 Team Members are allocated ‘seats’ in the team by the Team Leader. If any of the Team Members subsequently leave the organisation, the Team Leader can re-allocate the Team Member’s seat on the team to another member of staff.
15.4 Most Teams will have Business Level Access. However, some, Premium, Teams will have special services and privileges in addition to their Business Level access as set out on the Teams information page.
15.5 Team membership is available on an annual basis only.
16.1. You agree to keep your login details confidential and not to allow any other person to use them to access the Landlord Law service unless specifically authorised by us.
16.2. During your membership period you are entitled to use the Landlord Law service according to your membership type, and, if your membership allows you access to them, print out any of the documents and forms on the site for your own use, use our document generator software to generate tenancy agreements and other documents and download and play the audios and any other multimedia content on the site.
16.3. You agree that you will use the Landlord Law service responsibly and in good faith, and that we may terminate your membership without notice if you do not. We would draw your attention in particular to the following situations which could result in your membership being terminated forthwith:
16.3.1. If your membership fee is not paid by you or pay pal or your bank or credit card company
16.3.2. If you allow other unauthorised people to use your user-name and password to access and use the Landlord Law service
16.3.3. If you copy or otherwise reproduce the material on-site for the use of non-members, particularly if you publish this for payment and/or if it results in misleading, derogatory or inaccurate representation of Landlord Law material
16.3.4. If you post any defamatory or offensive material on the members’ forums or comments sections
16.4 If this behaviour is carried out by a Team Member we can ask the Team Leader to terminate that Team Member’s membership. If this is not done within 14 days or within a reasonable time we have the right to terminate the membership ourselves. If we find it necessary to terminate the membership of two or more Team Members we also reserve the right to terminate the Team Membership as a whole.
17.1. Members seeking legal or other guidance on landlord and tenant issues can ask a ‘quick question’ in the members’ forum area.
17.2. Although we will try to answer all questions asked in the forum, members should note that questions are answered at our discretion and we reserve the right to refuse to answer, for example, if we consider that
17.2.1 The question is too complex for forum advice and the member should use one of the paid advice services
17.2.2. The member is abusing the service by asking multiple questions (eg more than 10 in any one month period)
17.3.2. The question is not something within the personal knowledge of the Landlord Law staff.
See also 16.3.4 regarding the proper use of the forum.
For our general terms regarding cancellation and refunds please see section 4 above. These terms and conditions relate specifically to Landlord Law membership.
Individual members – cancellation and refund of the initial membership fee
18.1. All individual members can cancel at any time during the first 30 days of their membership and receive a full refund, subject to the following:
18.1.1. returning Landlord Law members (ie people who have been a member before) will only get a refund at our discretion
18.1.2 if you have purchased any product or training with a members discount during your membership period, we reserve the right to deduct the discount sum from your membership fee before paying the refund
Individual members – cancellation and refund of renewals
See 14.6 and 14.7 above for the recurring payments and cancellation of these.
18.2. You can also cancel your membership and claim a full refund of any renewal fee paid by you under the recurring payment arrangement if you contact us and request a cancellation within 7 days of payment of your renewal payment.
18.3 If you contact us requesting cancellation and a refund outside of the 7 day period any refund of your membership fee will be at our discretion.
Teams – cancellations
18.4. Teams who are consumers (i.e. not acting in the course of a business) can cancel and get a full refund as described above. Teams who are not consumers can cancel but (subject to any statutory rights they may have) will only receive a refund at our discretion.
Changing your membership type
18.5. If you decide you want to change your membership type you will need to re-join and make payment for a new membership. We will then cancel your old membership and if appropriate refund a proportionate part of your membership fee.
18.6. We reserve the right to make an administration charge of £15 for dealing with membership type changes, or £20 if you change your membership type more than once in any 12 month period.
19.1. All bookings and payments for conferences, workshops and other events should be made via our online booking procedure.
19.2. However, for bookings for five or more delegates, we may at our discretion agree to issue an invoice. If so all invoices must be paid in full either at the time of booking or within 14 days of the date of the invoice or (for late bookings) not less than 48 hours before the event starts. Where we have issued an invoice we will accept payment via BACS in addition to the payment methods set out in 4.1 above, but not normally by cheque or cash.
19.3. If the event is fully subscribed and we have a waiting list, then if you have been invoiced and have not paid your invoice within the time limits set out above, we reserve the right to give your place to another delegate (and cancel your invoice) while your invoice remains unpaid.
Cancellation by us
19.4. We reserve the right to vary or cancel an event where the occasion necessitates.
19.5. In the event of cancellation of an event, we will refund any payment made to us for the event in full or transfer your payment to another event, whichever you prefer.
19.6. However, we will not be liable to you for any expenses incurred by you in connection with the event – so you should check with us to make sure the event is going ahead before paying for any hotel, travel and other expenses particularly if they are non-refundable.
Cancellation by you
19.7. Bookings can be cancelled by you before payment (if an invoice has been issued) at any time up to 14 days before the date of the event.
19.8. If cancelling after payment, then if notice of cancellation is received by us within 14 days of payment a full refund will be made. After 14 days, refunds are subject to a £25 administration fee. However (unless you are entitled under law to cancel and receive a refund), no refunds are given for cancellations made within the last 14 days prior to the date of the event, save at our discretion.
19.9. If you wish to transfer your payment to another event, written notice must be provided at least 36 hours before the event and an administration charge of £15 will be levied.
19.10. Save as set out above, the booking constitutes a legally binding contract. The delegate and their employer (if any) are jointly and severally liable for payment of all the fees due to us.
Filming and photography
19.11 We will normally have a film crew and photographer at our conferences, and sometimes at workshops and other events. If you do not wish to be included in any film footage or photographs, you must let us know before the start of the event. We will inform our film crew and photographer.
19.12 We reserve the right to provide a delegates list listing all delegates and their firm name (where relevant) to all delegates attending a workshop or conference and to any sponsors / exhibitors for that event.
20.1. Unless specifically stated otherwise on the sales page, access to all our online training courses and videos (described here collectively as ‘courses’) will be for a period of one year.
21.2. All courses are subject to payment in full in advance of the commencement of the course.
21.3 You will normally be sent guidance on how to access your course once payment has been received. If this is not received, please first check your spam folder. If it is not there, then contact us via the Green Button support service.
21.4. You confirm that you will keep your login details confidential and will not let them be used by any unauthorised persons.
21.5. You can cancel and obtain a full refund provided you notify us within 14 days of payment. Subject to any statutory rights you may have, requests for cancellation and refunds made outside of this period will be given at our discretion and will normally be subject to an administration fee of not less than £15. Requests for cancellation and refund should be made by the Green Button Support service or via any helpdesk system available with your course.
21.1 The advertised price may be subject to change, for example, if the course content is adapted for your specific needs or if the advertised trainer is not available. Note that you will also be responsible for the trainer’s reasonable travel and (if appropriate) accommodation costs. These will normally be discussed and agreed with you in advance.
21.2. Once a booking has been confirmed and invoiced, you will be liable for all fees unless the contract is cancelled or varied as set out below.
21.3. The course fees become payable in full as soon as an invoice is raised. If your organisation requires a purchase order number to be quoted, you should arrange to provide us with this and (if necessary) any relevant paperwork promptly.
Cancellation of bookings
21.4. If written notice is received by us not less than 10 days before the course date, course fees will be refunded less an administration fee of £50 plus VAT. If payment has not been made, you will still be responsible for paying our administration costs if the course has been confirmed by you.
21.5. Refunds for cancellations requested within 10 days before the course date are at our discretion and will depend on circumstances, for example, but not limited to, on how much time the trainer has spent preparing course work.
Transfer of bookings
21.6. Bookings can be transferred to other courses upon written request at our discretion.
21.7. Where appropriate, course documentation will be distributed at the time of the event.
Cancellation of courses
21.8. We reserve the right to vary or cancel a course where the occasion necessitates (for example if a trainer falls ill). We accept no liability if, for whatever reason, the course does not take place. Full refunds of any course fees paid for the course concerned will be made in the event of cancellation by us.
These are provided by third parties and you will find the terms and conditions linked from the services section.